FREQUENTLY ASKED QUESTIONS
Are all your products Natural?
All our products are 100% Natural and contain NO toxic chemicals. Glam Affair Cosmetics are also 100% Vegan and are Cruelty Free certified. We do not use any Talcs, Mineral oils, Palm oils or fragrances of any kind in our ingredients, ensuring the products are safe for all including those with very sensitive skin.
Do you offer samples?
Yes you are able to purchase samples of the products at any time to ensure the best colour match. These will be sent in either a sachet or small tub and will give enough products for at least two applications.*Please note we are unable to send samples of the Mascara.
How are the orders shipped?
All items are shipped out via Australia Post in express post parcel packages. All the contents are boxed to avoid any breakages.
How much is shipping?
Shipping is FREE for Australian deliveries over $79 or $8 via Australia Post satchel services. Express postage can be purchased at checkout. Overseas postage is available at the rate describes at checkout.
How long will shipping take?
Delivery times are based on orders placed between Monday – Friday. Orders placed before 1pm will be dispatched the same day. Orders placed after 1pm will be processed the following morning.If the order is placed after 1pm on a Friday, or on the weekend, the order will be dispatched on Monday.Next day delivery is guaranteed in the Express post delivery network and fastest possible delivery for other areas.
I've heard mineral makeup is messy.
We recommend taking some time to watch our videos on our products, as this will give you the very best tips on how to avoid mess in your bathroom.When using Minerals your brush technique is important to ensure less wastage and of course less mess!Check out our tutorials for more info.
How do I know what colours to purchase?
If you are using a computer, Click on the Chat now button and upload a photo of your face. If you are using a phone, please head to our facebook page and message us with a photo of your face.One of our team members will colour match you to our products best of our ability.
For the most accurate matching, please ensure you upload images that are clear, have been taken in natural light and preferably when you are not wearing make-up.
I'm unsure how to use a mineral product?
Perfect, then you will love our how to videos that have many tips on application including what each product is used for or where else you can use it. How to best apply each product and what type of brush to look for.
Still got questions? Email us, we love to help our clients with the learning process. Glam Affair also hold regular makeup workshops in Brisbane and Sydney or if you can’t get to one, jump online and join our facebook page with regular videos and demos for even more ways to use your favourite Glam Affair cosmetic products.
Is Mineral makeup bad for aged skin?
The short answer is NO! Quality Mineral products that contain NO chemicals, fragrances or additives such as talc do not have a drying effect on the skin. A good quality Mineral products should go on dry, and after a short time “warm” to the skin giving a matte coverage that does NOT look powdery.
We always recommend taking the very best care of your skin before covering with any makeup products.If you have not been using moisturiser or exfoliating on a regular basis, your skin will reflect this when makeup is placed on. A good skin care routine is essential to crate the very best canvas for your makeup application.
What is your returns policy?
All our products are covered by our 30 day money back guarantee where the products is broken, not as described or has caused a reaction in anyway. We offer a hassle free return policy on our foundation purchases only. These are sent with a sample for you to colour match BEFORE opening your products.
If you are unsure which colour to purchase for your products, please use our FREE colour matching service.
*Please see terms and conditions for the guarantee and returns policy.